Returns & Exchanges
At K9 Ballistics®, we stand by the durability of our gear and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your pup, we offer a 30-day return window for items in new, unwashed condition.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to begin the process and select the items you wish to return or exchange.
Print Your Shipping Label
After your request is approved, download and print the pre-paid return shipping label provided via email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location; please ensure all original tags are attached and the product is free of pet hair or debris.
Receive Your Refund
Once our warehouse inspects the returned gear, we will issue a refund to your original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing